Knowledgebase

Issue:

How to solve TCP/IP problems when trying to connect to the 833 while using the manager.

Cause:

Problems connecting to the RAS unit using the manager application can be network related or the wrong type of 833 Manager is installed.

Solution:

The Perle 833's can be managed using TCP/IP or IPX/SPX. The Perle 833 Manager will autodetect the Perle over IPX/SPX if the unit has autodetected the Frame Type and Network Number correctly from the network. The Perle 833RAS and 833AS can be autodetected via TCP/IP on the local LAN segment.

- if the Perle has autodetected conflicting IPX/SPX network numbers then the Manager will fail to communicate to the unit properly.

- try configuring the Perle with an IP address and configure the workstation to support TCP/IP

- ensure that the unit has an IP address by viewing the config.

- verify the IP address from the front panel
Note: after configuring the IP address using the front panel on an 833RAS or 833AS, the unit must be rebooted. This is not required on the 833IS v7 units.

- test connectivity using ping

- If your are across a router you may wish to test the route using tracert [verify that the Perle has been configured with a default gateway.

- ensure that there is no IP address duplication. If there is a conflict then you will timeout while trying to access the Perle.

- ensure that the manager application is correct for the model of RAS that you are trying to access.

- 833AS manager version 6.xx (note this manager is also used on the OLD 833IS unit)
- 833IS manager version 7.xx
- 833 manager version 5.xx
 - If you have installed the manager already you can verify by viewing the splash screen when the manager starts up or through Help -> About Perle RAS Manager

Note: older version 6.xx 833IS units cannot be used with the version 7.xx 833IS manager.

- try adding the IP unit to the server list which is accessible from the connect option from the main  screen.

- For 833IS v7 units you must add the unit to the IP Address list. All other units will be autodetected by the Manager (unless the unit is across a router).
- After adding the unit then you may need to stop / start the Manager application.

- ensure the port speed of the hub matches the lan speed capabilities of the RAS unit

- The 833RAS is a 10Mb unit, the 833AS and 833IS units support 10/100 MB
- try to change hub/switch port characteristics full/half duplex 10/100 mb

- ensure that the mac address of the unit is recognizeable using arp -a or by viewing the mac table in the switch

- if the Perle is behind a Firewall then ensure the required UDP/TCP ports are open for communication [see link below for further information]

- reset the unit to factory default then re-define the ip address

- install the management software on another workstation

Related Articles:
1.) What TCP/UDP ports are used for communication