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Issue:
Perle 833IS and 833AS displays "********" for a logon event and the Statistics display an "unknown" user ID.
Cause:
When using SecurID authentication the Perle can only obtained the User ID information given by the PPP dialup adapter prompt (the SecurID authentication is relayed in a secure tunnel between the client and the SecurID server).
Solution:
To log the User information correctly in the Perle's event log and statistics ensure that the client enter's a valid User ID in the Dialup Networking prompt.
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