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Issue:
Perle 833IS fails to answer incoming calls and reports "CHK_BC_CHID failure" message in event log.
Cause:
The incoming call setup from the Telco indicates a channel ID of 0x83 (Any Channel) which is not supported on the Perle.
Solution:
The Telco must be able to specify the B channel to use: channel ID = 0x89 (B1) or 0x8A (B2).
The Perle event log will record the specific line that the call failed on:
41000000 (SxIxC0 CHK_BC_CHID failure)
Sx = card slot 1 or 2
Ix = BRI interface 1-4
Note: it has been reported that this failure will also occur if Call Waiting has been setup for the ISDN line. Have your Telco disable this capability on the line.
Article
ID: |
439 |
| Published: |
11/6/2003 2:08:19 PM |
Last
Modified: |
5/20/2004 7:55:49 AM |
Issue Type: |
Trouble Shooting |
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